Operation & Performance Director

Operation Management:

• Working with the senior management team to set up goals that promote the growth of the business

• Co-design, plan and implement business strategies, plans and procedures

• Developing plans and strategies to improve productivity and reduce costs within the business

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement

• Developing and controlling the budget for the operations department, while ensuring that the department has all the resources required to meet its objectives 

• Implements policies and procedures that will improve day-to-day operations.

• Ensures work environments are adequate and safe

• Communicates and explains new directives, policies, or procedures to managers; meets with entire operations staff to explain changes

• Leads coordination and integration of efforts among HR & Admin, finance, &  commerce divisions to produce smoother workflow and more cost-effective business processes.

• Assist with quarterly and annual strategic planning of the business.

• Designing and periodically updating the Company’s standard operating procedures

• Conduct departmental meetings regularly as per the company meeting policy 

• Conducting regular assessment for operational works & formally report to the management team on a monthly basis

Maintain, Guide and oversee all department Performance

• Develop efficient systems for collection information on performance of individual, teams, departments and organization

• Gathering and analyzing cross-functional performance data

• Presenting statistical performance analysis and recommending solutions

• Design and review policies related to employee performance

• Lead, develop and inspires teams

• Provide training and development to staff on best practices

• Identify, report, and resolve workplace or interpersonal barriers to performance

• Setting performance objectives and updating as necessary

Statistical performance analysis

• Managing the development and presentation of performance reports and major delivery activities, and coordinating the company’s performance management framework and ensuring robust data quality arrangements

• Be responsible for the accurate collection, analysis and reporting of performance data in conjunction with department heads

• Present performance information (monitoring and identifying trends) against key indicators through a variety of means  like monthly performance management reports, performance clinics, ensuring that managers and team leaders are fully appraised of key performance trends and issues and that areas of under-performance can be effectively challenged

• Identify, retrieve and interpret information from a variety of sources to produce reports to multiple audiences

Performance appraisal

• Set goals and KPIs that are aligned with the departments and annual goal

• Identify and plan learning needs based on gap assessment

• Reflect on what is required of an individual in their position and what high performance look like

• Provide staff with timely and meaningful feedback

Reporting

• Generate comprehensive report on the functioning of platforms(TLL,T4F, YI, and TG)

• Generate weekly progress report of each new product on MVP

• Generate individual and team performance    

• Presenting statistical team performance analysis and recommending solutions for the management per sprint (2 weeks)